App Support
Having trouble with your tank, Tide Points, or the widget? Happy to help.
Send me an email with your issue or feedback:
Contact SupportFrequently Asked Questions
How do Tide Points work?
Tide Points are earned when you connect Apple Health from the Tide Shop tab. Steps earn points (a 7-day step streak unlocks the Lantern Fish), workouts and closed Activity rings give bonus points, and a good night's sleep and mindful minutes bring calm rewards. You can also earn a little every day from your own habits. Health data is processed only on your iPhone, and only the points are saved.
Why does Health show zero?
The App probably doesn't have permission yet. Open Settings › Privacy & Security › Health › Nemo Aquarium and turn on Steps, Exercise Minutes, Activity, Sleep and Mindful Minutes. Also check that your iPhone (or paired Apple Watch) is recording that data in the Health app. Access is read-only and optional.
The widget isn't updating.
iOS decides how often widgets refresh. Open the App once to refresh the tank, then check that the widget is added to your Home Screen or Lock Screen and that Background App Refresh is on in Settings › General › Background App Refresh. If it still looks stale, remove the widget and add it again.
My fish look sick. Did they die?
No. Fish never die in Nemo Aquarium. If you neglect them they can get sick, and a little care (feeding them and cleaning the water) brings them back.
How does iCloud sync work?
Your save syncs through your own iCloud account using iCloud key-value storage, so make sure you are signed in to iCloud on each device and iCloud is allowed for Nemo Aquarium under Settings › [your name] › iCloud. The developer can't see your data. To clear it, delete the App and then remove its data under Manage Storage in iCloud settings.
How do I join the TestFlight beta?
Email zeusqolivar@gmail.com with the subject "Nemo Aquarium beta" and the email address of your Apple ID. You'll receive a TestFlight invite, and the App isn't on the App Store yet.